HR and Team building - Your teams are responsible for the customer experience and ultimately your success.  We can help you evaluate, hire and train the right people and the right activities to ensure your retail organization is successful. 

Operations – Operations are the backbone to your customer experience.  Processes should be in place to ensure inventory, register procedures, deposits and all of the other day-to-day events, which frees the staff to concentrate on giving the optimal experience while maintaining your standards. Proper operations allow the business to run smooth and create better profit. Ops has become more important with the onset of omni-channel. Inventory levels must be accurate to ensure expectations.

Financials – Are both result and tool to better retail practices. Understanding how each of the other Rhythms impact the bottom line is critical to improving performance.  We can help create better financial metrics through planning and analysis with improved visibility.


Buying/Merchandising – Buying is both an art and a science and the best buyers are able to create a unified vision and execute upon that vision.  Utilizing a strategy and plan with the appropriate vision creates a strong buy that supports your overall financials. Many times buyers do not buy to sales and miss business (see chart to the right - always out of the good and in-stock with the bad). Additionally, the overall presentation must meet expectations and the customer experience. With many years of buying and merchandising experience, we can help you right-size your buys and assortments, help correct inventory levels as well as improve your presentations.

Customer Experience – Everything we do begins and ends with the customer experience. This experience begins before they enter your store and does not end with the sale. We help you craft your experience to match your store, customer’s expectations and goals.

Forecast/Cash Flow – Proper forecasting is critical to ensuring your cash flow and filling proper inventory levels. We are able to provide accurate forecasts, which have historically proven to be 94% accurate.

Planning – Planning is a key to ensuring your store has the proper inventory level and merchandise mix to create the optimal customer experience while maximizing profit. Plans also give context to your merchandise, windows into opportunity, a proper OTB (Open to Buy), success criteria and increased profit margins (reduced markdowns, better flow – see chart to the right). Without proper plans, retailers lack the road map and direction to success. Plans are only effective if merchandise has been properly classified. Centric strategy provides both accurate plans and direction to properly classify your product.


Profit Creation – Most retailers do not realize their potential with regard to creating cash and profits. Whether you’re struggling to pay your bills, need cash to expand your business or wish to make a better life for your family, ensuring profits from your business is critical. Execution of the strategy with attention to Retail Rhythms is the key to success. We can show you how to make more money for your efforts.


Retail Rhythms – The Building Blocks of successful retail that support your overall strategy

Strategy – Without a well thought out strategy, most retailers become dysfunctional at best, short lived at worst. Working through you overall strategy is an important step toward creating your goals and finding success. We can help you define your path forward strategy and define your "Why" in the process.

Technology – Whether you’re looking to enhance your technology footprint or better leverage your existing investment, we are able to help.  With a long history of technology implementations and support, Centric Strategy can make your technology dollar better perform for you.Type your paragraph here.

"Retail Rhythms" are the individual pillars that support the overall strategy and allow you to focus on customer experiences and ultimately get into your groove and achieve your goals. When you know know the fundamentals are solid, you are free to ensure each customer experience is optimal which results in positive energy and profitable locations.

“Groove” is the space where strategy, plan and process converge through "Retail Rhythms" to create exceptional customer experiences and profitable stores. Without strategy, plan and process, owners typically live frantic lives with little profit to show for their given efforts.

Assortment creation – Assortments are the next step to the buying process as plans are broken into usable buying strategies. Product should be bought based upon selling trends, patterns, price points and customer expectations. Combined with current inventories, forecasts and selling insight, we can help strengthen your assortments.


helpING retailers find their groove